You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
What are your income, credit, and background requirements?
Typical qualification criteria include household income of at least [INCOME MULTIPLIER]x the monthly rent and passing credit and background screening. Requirements may vary—contact the leasing team to discuss your situation.
How do I submit maintenance requests, and do you offer 24/7 emergency maintenance?
For non-emergency maintenance, submit a request through the resident portal or contact the leasing office during business hours. For emergencies, use the on-call/emergency maintenance option—available 24/7.
How can I pay rent?
Rent can be paid through the online resident portal using [ACH/BANK TRANSFER], [DEBIT/CREDIT CARD], or [CERTIFIED FUNDS] where accepted. Some payment methods may include a convenience fee.
When is rent due?
Rent is due on the 1st of each month. A grace period of [#] days may apply; payments received after the grace period may incur late fees as outlined in your lease.
How do I apply, and what are the application and deposit fees?
You can apply online through our leasing portal or visit the leasing office. The application fee is [APPLICATION FEE] per applicant, and deposits are [DEPOSIT RANGE/DETAILS], which may vary based on screening results and current specials.
How are water, sewer, and other utilities billed?
Billed utilities (such as water, sewer, trash, and/or common area charges) are calculated based on [BILLING METHOD—USAGE/OCCUPANCY/ALLOCATIONS] and added to your monthly resident statement.
Which utility and service providers are available?
Utility/service availability varies by location. Electric service may be provided through [ELECTRIC UTILITY/GRID] (and residents may select a provider where applicable). Internet and cable providers may include [INTERNET/CABLE PROVIDERS].
What features and appliances come with the apartment?
Apartment features vary by home, but may include [APPLIANCES] (e.g., stainless-steel appliances), [COUNTERTOPS], [FLOORING], [IN-UNIT LAUNDRY], and other modern finishes. Ask the leasing team for details for a specific floor plan.
What are the pet fees and restrictions?
Pet fees and restrictions may include a [NON-REFUNDABLE PET FEE] per pet, [MONTHLY PET RENT] per pet, and [BREED/WEIGHT RESTRICTIONS]. Pet screening and required documentation must be completed prior to move-in with pets.
Does [PROPERTY NAME] have a dog park or other pet amenities?
Yes, [PROPERTY NAME] may offer on-site pet amenities such as [DOG PARK], [PET WASH], and/or [PET RELIEF AREAS]. Nearby off-site pet-friendly trails and parks may also be available.
Are utilities included in the rent?
Utilities are typically not included in rent at [PROPERTY NAME]. Residents are generally responsible for [ELECTRIC], [INTERNET/CABLE], and any billed utilities such as [WATER/SEWER/TRASH] as outlined in the lease and community policies.
What landmarks and neighborhood attractions are near [PROPERTY NAME]?
[PROPERTY NAME] is near [NEIGHBORHOOD/MAJOR ROAD] with convenient access to [TRANSIT OPTION], plus nearby shopping, dining, parks, and entertainment such as [LOCAL ATTRACTIONS].
Does [PROPERTY NAME] accept co-signers or guarantors?
Yes, [PROPERTY NAME] accepts guarantors for qualified applicants. Approval and requirements depend on screening results and community policies.
What is the closest airport to [PROPERTY NAME]?
The closest major airport to [PROPERTY NAME] is [AIRPORT NAME] ([AIRPORT CODE]).
What school district is [PROPERTY NAME] located in?
[PROPERTY NAME] is zoned to [SCHOOL DISTRICT]. School zoning can change, so please verify with the local school district for the most current information.
Does [PROPERTY NAME] offer parking or garages?
Yes. [PROPERTY NAME] offers [PARKING OPTIONS] (such as covered, garage, surface, and/or reserved parking). Reserved spaces and garages may be available for an additional monthly fee of [PARKING FEE], subject to availability.
How far is [NEARBY LANDMARK/UNIVERSITY] from [PROPERTY NAME]?
[NEARBY LANDMARK/UNIVERSITY] is approximately [DISTANCE OR DRIVE TIME] from [PROPERTY NAME].
What floor plans does [PROPERTY NAME] offer?
[PROPERTY NAME] offers a variety of [STUDIO/1/2/3]-bedroom floor plans, with select homes featuring [UPGRADED FEATURES] (e.g., lofts, studies, patios/balconies). View current availability and pricing online or contact the leasing office.
What amenities does [PROPERTY NAME] offer?
[PROPERTY NAME] offers amenities such as [AMENITY LIST] (for example: a pool, fitness center, clubhouse, outdoor spaces, and resident services). Amenities vary by community—contact the leasing team for the most up-to-date list.
Is [PROPERTY NAME] pet-friendly?
Yes, [PROPERTY NAME] is a pet-friendly community. Our policy allows up to [#] pets per apartment home and may include [BREED/WEIGHT RESTRICTIONS], a [NON-REFUNDABLE PET FEE] per pet, and [MONTHLY PET RENT]. Pet screening/documentation may be required before move-in.
Where is [PROPERTY NAME] located?
[PROPERTY NAME] is located at [PROPERTY ADDRESS], [CITY], [STATE] [ZIP].
